Cancellation Rights

DRAFT — REQUIRES BUSINESS AND LEGAL REVIEW

The cancellation rights applying to a project depend on how and where the contract was agreed, the type of goods and services involved, whether work has started and the individual circumstances.

Many distance and off-premises consumer service contracts provide a 14-day cancellation period, but exceptions and additional rules may apply.

1. When Statutory Cancellation Rights May Apply

Details regarding distance contracts, off-premises contracts, and contracts agreed at the customer's home.

2. The Usual 14-Day Cancellation Period

Information on how the cancellation period is calculated and how a customer may cancel.

3. Requests to Begin Work During the Cancellation Period

If you request us to begin services during the cancellation period, you may be required to pay a proportionate amount for services properly supplied up to the time you communicated your decision to cancel.

4. Bespoke and Made-to-Order Goods

Specific rules apply to bespoke materials and materials already ordered.

Model Cancellation Form

Complete and return this form only if you wish to cancel a qualifying contract.