Privacy Notice

This Privacy Notice explains how Milano Home Improvement Ltd collects, uses, stores and shares personal information when you visit our website, submit an enquiry, request a quotation, become a customer, work with us or otherwise contact the company.

Last updated: [Insert actual publication or review date]

1. Who We Are

Milano Home Improvement Ltd is a private limited company registered in England and Wales under company number 14337678.

Registered office:
King Edward House
82 Stourbridge Road
Halesowen
England
B63 3UP

Contact:
info@milanohomeimprovement.co.uk
07854 628673

Milano Home Improvement Ltd is the data controller for the personal information described in this notice.

2. Information We May Collect

• Name
• Email address
• Telephone number
• Project postcode or area
• Project address where later required
• Project type
• Enquiry description
• Photographs, videos, plans and drawings supplied by the customer
• Preferred contact method
• Project stage and expected timeframe
• Correspondence by email, telephone, WhatsApp or forms
• Quotation, contract, invoice and payment information
• Records of site visits and project decisions
• Information concerning complaints, guarantees or aftercare
• Basic website technical information
• Cookie choices
• Genuine referral-source and UTM information
• Supplier, subcontractor and professional contact details where relevant

Photographs, drawings or descriptions supplied by customers could occasionally contain personal information and should only include what is relevant to the project.

3. How Information Is Collected

• Website enquiry forms
• Telephone calls
• Emails
• WhatsApp messages
• Site visits
• Better Proposals or other proposal systems
• Customer-supplied documents
• Contracts and invoices
• Referrals
• Website cookies and analytics, where consented to or otherwise lawfully used
• Professional advisers involved in the project

4. Why Information Is Used

• Responding to enquiries
• Assessing project suitability
• Arranging site visits
• Preparing proposals and quotations
• Entering into and managing contracts
• Coordinating trades, suppliers, designers, engineers and Building Control
• Ordering materials
• Managing payment and accounting
• Communicating project progress
• Handling complaints
• Providing aftercare and guarantees
• Meeting legal and regulatory duties
• Securing the website
• Measuring website performance where permitted
• Defending or pursuing legal claims

5. Lawful Bases

Contract: Where information is needed to take steps requested before entering into a contract or to perform an agreed contract.

Legitimate interests: Where Milano has a reasonable business need, such as responding to enquiries, administering projects, securing systems or managing business records, provided people’s rights are considered.

Legal obligation: Where information must be kept or disclosed to comply with tax, accounting, company, employment, safety or other legal duties.

Consent: Where consent is specifically required, such as certain optional cookies or optional marketing communications.

6. Who Information May Be Shared With

• Employees and authorised Milano team members
• Subcontractors and trade professionals involved in the project
• Suppliers and manufacturers
• Architects, designers and structural engineers
• Building Control bodies or local authorities
• Accountants and professional advisers
• Insurers
• Website, hosting, form and IT providers
• Email and communications providers
• Proposal and project-management software providers
• Payment providers and banks
• Legal advisers, courts or regulatory authorities
• Emergency services or other bodies where required by law

Only information reasonably required for the relevant purpose will be shared.

Milano Home Improvement Ltd does not sell customer personal information to advertisers.

7. International Transfers

[DRAFT NOTE: Audit whether any verified providers store or process data outside the UK. Keep this section in draft if the technology audit is incomplete.]

8. How Long Information Is Kept

[DRAFT NOTE: CONFIRM RETENTION PERIOD BEFORE PUBLICATION]

• Unsuccessful or inactive enquiries
• Customer and project records
• Contracts, proposals and variations
• Invoices and accounting records
• Guarantee and complaint records
• Website analytics information
• Cookie consent records
• Supplier and subcontractor records

9. Security

We use appropriate organisational and technical measures to protect personal information from unauthorised access, loss, or misuse.

10. Individual Rights

Depending on the circumstances and lawful basis, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Erasure of your information
• Restriction of processing
• Objection to processing
• Data portability where applicable
• Withdrawal of consent where processing relies on consent
• Complaining about the use of personal information

To exercise these rights, contact us at info@milanohomeimprovement.co.uk.

11. Data-Protection Complaints

People can raise a data-protection complaint with Milano by emailing info@milanohomeimprovement.co.uk or writing to the registered office.

We will provide a clear means of making the complaint, acknowledge receipt within 30 days, take appropriate steps to investigate, keep you informed where appropriate, and communicate the outcome without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO).

12. Changes to the Notice

This notice may be updated from time to time, and the "Last updated" date will change accordingly.