Our 12-Month Workmanship Guarantee
DRAFT — REQUIRES BUSINESS AND LEGAL REVIEW
Milano Home Improvement Ltd provides a 12-month workmanship guarantee on applicable work carried out directly under the agreed project contract.
This guarantee is in addition to, and does not reduce, the customer's statutory rights.
1. What the Guarantee Covers
Potential workmanship coverage includes defects resulting directly from Milano’s workmanship within the agreed scope.
2. When the Guarantee Begins
[DRAFT NOTE: CONFIRM GUARANTEE START DATE BEFORE PUBLICATION]
3. Exclusions That May Apply
We do not exclude responsibility where doing so would be unfair or unlawful. However, the guarantee may not cover:
- Normal wear and tear
- Customer misuse or failure to maintain products
- Damage caused by third parties
- Work altered by another contractor
- Manufacturer or product defects (covered by separate warranties)
- Customer-supplied products
- Pre-existing defects
- Events outside Milano’s control
- Normal shrinkage or movement that is not caused by defective workmanship
4. How to Report a Concern
Customers should notify Milano as soon as reasonably practical and provide:
- Project address
- Description of concern
- Photographs where useful
- Date first noticed
- Relevant proposal or invoice reference
Milano should have a reasonable opportunity to inspect the concern and, where it accepts responsibility, arrange an appropriate remedy.