Complaints Procedure
Milano Home Improvement Ltd aims to deal with concerns fairly, clearly and without unnecessary delay. Raising a concern gives us the opportunity to understand what has happened and consider an appropriate response.
A. Building Work or Customer-Service Complaints
How to Contact Milano
Email: info@milanohomeimprovement.co.uk
Telephone: 07854 628673
Post:
Milano Home Improvement Ltd
King Edward House
82 Stourbridge Road
Halesowen
England
B63 3UP
What to Provide
- Name
- Project address
- Proposal or invoice reference
- Description of the concern
- When it arose
- Photographs or supporting information where relevant
- The outcome you would like Milano to consider
Our Process
- Milano records the complaint
- Milano acknowledges it promptly
- Relevant project information is reviewed
- Milano may request further information or access
- Milano communicates its findings and proposed next steps
- Where appropriate, Milano is given a reasonable opportunity to inspect and address workmanship concerns
B. Data-Protection Complaints
A complaint can be made where someone believes Milano has not handled personal information appropriately.
You can raise a data-protection complaint electronically by emailing: info@milanohomeimprovement.co.uk
Our Process
- Help people make the complaint where reasonably needed
- Acknowledge receipt within 30 days
- Make appropriate enquiries
- Keep the complainant informed where needed
- Communicate the outcome without undue delay
You may also raise concerns with the Information Commissioner's Office (ICO). Please refer to our Privacy Notice for more information.